![]() Issue a full refund of any prepayment or deposit, including fees for no-shows, booking changes, or cancellations.Issue a voucher for a future stay, with the same value as the original price paid by the guest (or a higher amount at your discretion).Find new dates for a future booking on our platform (different rates may apply – the difference is paid by the guest).We then contact you to let you know if your guests need to change their reservations as a result.įor bookings where guests can’t complete their stay and which meet the FM conditions, the guests can request that you do one of the following: ![]() If you have a negotiated agreement with us, the FM clause may be listed in a different section.ĭuring emergency situations, we proactively evaluate reservations on an individual basis and identify those that are eligible for FM conditions. Most partners will see it under sections 2.8 or 2.9. This also changes where the Force Majeure clause is located in your contract. ![]() The GDTs that apply to you depend on the type of property you manage and where it’s located. In some cases, we may cancel the booking on a guest’s behalf. FM only extends to situations where the guest cancels the booking, not where you cancel the booking. ![]() It covers emergency situations where it is/was impossible or illegal for guests to travel to or stay at properties they booked – for example, during a natural disaster or a pandemic like COVID-19. The Force Majeure policy is a clause in our General Delivery Terms (GDTs).
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